Career Coach – HigherEdJobs

Thank you for your interest in a career at Northcentral Technical
College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows
for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with
competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New
Year) and summer (week of July 4th), for most full-time positions. NTC is “The College that Cares” and makes a difference in the lives of
our employees and students. If you have the desire to help students while positively impacting the community, we’d love for you to join our
team! See why our current employees
did!

Starting Hourly Rate Based on Qualifications:
$24.20

JOB SUMMARY, DESCRIPTION &
QUALIFICATIONS:

Job Summary

The Career Coach plays a key role in recruiting prospective students to
Northcentral Technical College (NTC). This position involved building relationships with K12 schools, community partners, and local
employers while providing individual support for career exploration, application assistance, and financial aid guidance. The Career Coach
leads and participates in recruitment events, coordinates career development initiatives, and engages students to foster connections with
NTC. The role requires collaboration with internal and external stakeholders, continuous professional development, and active participation
in promoting NTC’s programs and services.

Position may support projects across Student Services and other areas of the College to
advance institutional goals and student success. While the regular schedule follows standard business hours, flexibility is required for
occasional evening, weekend, or travel to other locations based on college events or operational needs.

Essential Functions and
Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected
to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Adult + K12 Recruitment

• Serve as a primary contact for prospective students, assisting with career exploration,
  applications, and initial steps such as -FAFSA. This work is done on site at NTC campuses and at local high schools. Regular travel is
  required.
• Provide individual educational planning services and make appropriate referrals.
• Assess individual needs of area
  high schools to provide career and post-secondary planning services to support Academic and Career Planning (ACP) initiatives. Develop,
  promote, and coordinate services for students in NTC’s district schools.
• Respond to prospective student inquiries via email, phone,
  text, chat, maintaining ongoing follow-up and support.

Campus + Community Events

• Lead and participate in recruitment
  activities such as campus tours, open houses, Preview Days, education fairs, career fairs, and other specialized
  events.

Specialized Projects/Initiatives

• Additional activities may include development of career development
  initiatives, additional time supporting on-campus events, engagement with admitted students and their parents/guardians, and focusing on
  regional community needs. These activities will be assigned to individual team members.
• Position may support projects across Student
  Services and other areas of the College to advance institutional goals and student success. While the regular schedule follows standard
  business hours, flexibility is required for occasional evening, weekend, or travel to other locations based on College events or operational
  needs.

Professional Development + Continuous Improvement

• Stay informed about NTC programs, admissions, financial aid,
  and services.
• Provide input on recruitment best practices and share new ideas.
• Document and track interactions with
  prospective students and outreach activities, maintaining records in Workday CRM.
• Participate in training and professional
  development opportunities

Minimum Qualifications Required

In limited circumstances, NTC may consider a
combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of
this position.

Education: Associate’s Degree (or Equivalent)

Preferred: Bachelor’s degree

Experience: 2
Years

Additional Experience Information:

• Minimum of two years’ experience in admissions, recruitment, sales, customer service,
  or enrollment services, preferably in a higher education or K12 setting. Strong customer service and case management skills.
• Ability
  to foster positive interpersonal relationships with internal and external customers.
• Strong active listening skills with the ability
  to discern key information and respond professionally.
• Demonstrated experience engaging and working effectively with individuals in
  educational, professional, or community settings.
• Ability to work in a collaborative, team-oriented, multi-task, and fast-paced
  environment.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the
position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are
essential.

Language Skills:

Ability to read, write and comprehend instructions, reports and emails; speak and may
present information to groups.

Math Skills:

Ability to accurately add, subtract, multiply, and divide in all units of
measure; compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out
written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized
situations.

Technical Skills:

Ability to manage and track document changes; create, modify and format templates and
files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service
Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to
diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements

• Valid Driver’s
  license with the ability to meet NTC’s insurance carrier standards and pass a motor vehicle background check to travel to area schools and
  events.

Physical Requirements

Carrying/Lifting 10-25 lbs: Low

Carrying/Lifting 25-50 lbs:
Low

Carrying/Lifting >50 lbs: N/A

Sitting: Medium

Standing/Walking/Climbing:
Low

Squatting/Crouching/Kneeling/Bending: N/A

Repetitive Hand/Foot Movement: Medium

Pushing/Pulling/Reaching Above
Shoulder: Low

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions:
N/A

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: N/A

Hazardous Fumes/Odors/Toxic Chemicals:
N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: Medium

Smell Requirement: N/A

Specific
Vision: High

Hearing: High

Taste: N/A