Job ID: 1001877
Student Services Professional
Salary Range: $44,319.64 – $53,737.57
Pay Grade: 108
FLSA Status: Exempt
Salary Admin Plan: A&P (annual contract)
Veterans’ Preference Eligible: No
JOB SUMMARY
This position provides wrap-around services from student recruitment, through retention, and on to degree or credential completion and university transfer and workforce readiness. Responsibilities may include: helping students from their initial inquiry through application to the College; teaching new student orientation classes; guiding students career decisions and class selection; tracking the advancement of students and providing case management and assistance for at-risk students; coaching students through administrative barriers; referring at-risk students to appropriate campus and community resources; and documenting student contacts through various electronic filing systems.
ESSENTIAL JOB FUNCTIONS
- Provides professional-level counseling and advice for incoming and returning students on academic programs and progress, admissions, financial aid, internships, careers, study abroad programs, and/or other related programs.
- Advises students on degree pathways and course planning.
- May manage an assigned caseload of students including: creating individualized learning plans; solidifying major and career choices; and answering questions they have about their program of choice, enrollment, and transfer.
- Provides direct and comprehensive career counseling, advising, and student development guidance which includes: networking with employers and community leaders to obtain information on job opportunities and facilitate job referrals; initiating, creating, and coordinating programs designed to help students create award-winning resumes and cover letters, interviewing, job search skills, and/or other related items; and/or performing related duties.
- Develops, manages, and communicates resources through program promotions, class presentations, training sessions, and faculty and community partnerships.
- Coordinates new student support services and programs, including on and off-site course offerings, new delivery formats, and partnerships with community agencies.
- Receives, reviews, and assesses student educational records/transcripts to maximize usability of incoming credit and efficient progress toward degree/credential completion.
- Tracks, compiles, and collects information and prepares related reports in assigned program area; maintains related databases.
- Monitors progress of assigned students; detects areas or patterns of concern; supports students of concern throughout the semester in mitigating academic and personal difficulties through College and community resources/referrals.
- Reviews ongoing progress toward degree completion, ensuring efficient and timely graduation and completion of necessary state mandated prerequisite coursework for transfer, or internships for post-graduation job-readiness.
- Advises students through the College-wide Virtual Advising office, providing courteous, timely, and easy access to expert information for students who cannot come to a physical campus.
- Markets career services events and opportunities including use of Workplace by Facebook, Handshake, WordPress, and emails.
- Delivers presentations on career-related topics to various College programs, classrooms, and community organizations to better inform them of the working world. (Ex. Interview prep, LinkedIn, Resume and Cover Letter Prep).
- Connects with students regarding career events, employer-student relationships, jobs, internships, and career connections.
- Assists with College recruitment efforts.
- May verify graduation eligibility.
- May assist with admissions and records; provide advice on transcripts/transfers; provide guidance on how to obtain official NACES translated transcripts for international students; assist dual-enrolled students to transfer from high school to College; provide information on College testing; and verify student status to employers and day care providers.
- May serve on assigned committees; attend applicable community functions; and assist with related College events.
- Consistently researches SPC academic programs and processes as well as other local colleges.
- Performs other duties as assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree; three (3) years of related work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
- College programs, majors, and course selection;
- Career paths;
- Communication strategies;
- College admission/transfer processes;
- Student service operations;
- General student resources such as tutoring, bookstores, paying tuition, payment plans, etc.;
- Applicable community resources;
- Public relations principles;
- Customer service principles; and
- Computers and related software applications.
Skills in:
- Planning;
- Speaking in public;
- Using online/social media communication;
- Providing customer service;
- Using database systems;
- Preparing presentations;
- Using a computer and related software applications; and
- Communication, interpersonal skills as applied to interaction with assigned workers, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Ability to:
- Prioritize; and
- Monitor progress.
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
N/A.
This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources.
Physical Activities
Balancing maintain equilibrium to prevent falling while walking, standing, or crouching.
Pushing use upper extremities to press against objects with force, or thrust forward, downward, outward.
X
Climbing ascending, descending ladders, stairs, ramps, requires body agility.
Reaching extending hands or arms in any direction.
X
Crawling moving about on hands, knees, or hands, feet.
Repetitive Motion substantial movements of wrists, hands, fingers.
Crouching bending body forward by bending leg, spine.
Speaking expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
X
Feeling perceiving attributes of objects by touch with skin, fingertips.
Standing for sustained periods of time.
X
Fingering picking, pinching, typing, working with fingers rather than hand.
X
Stooping bending body downward, forward at waist, with full motion of lower extremities and back.
Grasping applying pressure to object with fingers, palm.
Talking 1 expressing ideas by spoken word.
X
Handling picking, holding, or working with whole hand.
X
Talking 2 shouting to be heard above ambient noise.
Hearing 1 perceiving sounds at normal speaking levels, receive information.
X
Visual Acuity 1 prepare, analyze data, transcribing, computer terminal, extensive reading.
Hearing 2 receive detailed information, make discrimination in sound.
Visual Acuity 2 color, depth perception, field of vision.
Kneeling bending legs at knee to come to rest at knees.
Visual Acuity 3 determine accuracy, neatness, observe facilities/structures.
Lifting raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
X
Visual Acuity 4 operate motor vehicles/heavy equipment.
X
Mental Acuity
ability to make rational decisions through sound logic, deductive reasoning.
X
Visual Acuity 5 close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts.
X
Pulling use upper extremities to exert force, haul or tug.
X
Walking on foot to accomplish tasks, long distances, or site to site.
X
TYPE OF WORK
Work performed is primarily:
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Very heavy work: Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects
WORK ENVIRONMENT
May be required to work hours other than the regular schedule including nights and weekends.
This position requires regular and reliable attendance and the employee’s physical presence at the workplace.
May be subjected to fumes, odors, dusts, gases, extreme temperatures, work space restrictions, and intense noise.
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description.
St. Petersburg College has the right to revise a classification or job description at any time.
St. Petersburg College has the right to revise a classification or job description at any time. The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college shall not tolerate such conduct.
Should you experience such behavior, please contact Pamela Smith, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.Please indicated the position you wish to apply for in your request.
The College shall not discriminate against a qualified individual with disabilities because of the disability of such an individual in regard to job application procedures, hiring, advancement, or discharge of employees, employees compensation, job training or other terms, conditions, and privileges of employment. Except when undue hardship exists, the College shall endeavor to provide reasonable accommodations to a qualified individual with a disability. If you have questions regarding this policy please contact the Director of EA/EO by phone at (727)341-3261, by mail at PO Box 13489, St Petersburg Fl 33733-3489, or by email at eeo_director @spcollege.edu.
Qualifications listed in a position description are used as a guideline to hiring. Other comparable qualifications of a candidate may be considered by the President in lieu of those suggested in a position description. (BOT rule 6hx23-2.02).
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description.
Equal Access/Equal Opportunity
The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact the Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.
St. Petersburg College has the right to revise a classification or job description at any time
Position Description
No job description available
