Job Title: Career Advisor- Remote Opportunity (Work from Home)
NOTE: Both a cover letter and
resume are required for this position in conjunction with your application.
This is a FULL TIME position.
Are you looking for Part-Time work? Apply HERE: Career Advisor (Remote) Part-Time
Zeiders is an industry leader in
military
and family support. Our company’s reputation is based on providing top quality service with exceptional, dedicated employees. This
approach
has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees
support
clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek
individuals
with strong passion for what we do and our commitment to quality service.
Summary
The SECO
program delivers
individualized career support to military spouses by exploring their career interests, finding education and financial
assistance
opportunities, developing career plans, and connecting them to employment opportunities through: SECO Coaching Services, the
MySECO web
presence, and the Military Spouse Employment Partnership (MSEP) Component.
Career Advisors provide support to military
spouses
through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military
spouses
with academic and employment opportunities.
Essential Duties and Responsibilities
- Maintain
readiness
in a fast-paced contact center work environment to support military spouses. - Receive initial calls from military spouses
via a live
hand off using call center technology. - Receive incoming live chats from military spouses.
- Assess military
spouses’ needs
and provide them with individualized available Government-approved resources. - Provide education and career advising,
including but
not limited to:- Provide recommendations regarding opportunities for online and distance education and training;
Educate military
spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with
understanding Federal, state
and local occupational licensing - Provide credentialing information for select career fields.
- Provide recommendations regarding opportunities for online and distance education and training;
- Schedule career
coaching appointments. - Assist spouses with troubleshooting website access associated with SECO
programs. - Assist with the
administration of a Department of Defense military spouse scholarship program. - Maintain
government provided case management system,
spouse profiles and scholarship accounts.
Additional
Information
Shift for this
position:
The call center’s hours of operation are Monday –
Friday: 7:00 AM – 10:00 PM EST, and Saturday: 10:00 AM
– 5:00 PM EST
- Successful candidate’s specific schedule will be
determined by the Advisor Services Lead and may change
based of the contract.
Required Education and/or Experience
Qualifications
- This position
requires a Bachelor’s degree AND 4+ years professional experience providing high quality
and in-depth educational, career, or employment
advising or coaching to diverse ADULT populations. - Three (3) years’ experience in
training development and delivery, public
speaking, group presentation and facilitation skills preferably in adult education, medical or
non-medical setting; - Two (2) years’
experience supervising or overseeing the delivery of social services and/or education programs,
systems and services. - This position
requires U.S. Citizenship due to US Government systems access. - This position requires
home internet service with speeds in excess
of 3Mb in both directions (upload and download) through a broadband internet service (e.g.
Cable, Fios, etc. as opposed to DSL, Satellite,
dial-up). - Candidate must have strong technology and research skills, as well as
ability to navigate multiple computer systems
simultaneously. - Candidate must have a positive, approachable personality coupled with
strong communication skills. - Candidate must be an active listener to interpret the needs of the client and provide the required
support and/or resources. - Candidate must be able use critical thinking skills to connect the client to applicable resources,
including SECO career coaching, in
support of reaching their education and career goals. - Candidate must be able to
accommodate a full-time training schedule
for the first 6-8 weeks of employment if hired.
Preferred
Qualifications
- Preference
for candidates with an active certification through one of the following: the National
Association of Workforce Development Professionals
(NAWDP),the National Board of Certified Counselors (NBCC) or the National Career
Development Association (NCDA). - Preference for
candidates with experience working in a contact center or educational service
operations environment. - Preference for former
Military or Military Spouse or Veteran or Wounded Warrior. - Preference for
candidates with experience working in a structured
environment with set schedules. - Preference for candidates with the ability to
build rapport with individuals in a remote/virtual
setting.
Physical Demands: Must have a home office set
up. Works in office areas. Sits, stands, bends,
lifts, and moves intermittently during working hours. Uses personal computer, telephones,
copiers, printers and other office equipment. The
employee must occasionally lift and/or move up to 20 pounds. The physical demands
described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Work
Environment: The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions. The noise level in the work
environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal
Opportunity Employer
Compensation is based on geographic location and experience. Wages are
available upon request.
