Insurer Aviva has partnered with data tech provider Origo to provide protection products letter of authority for advisers and their clients.
The deal will see Aviva offer Origo’s Unipass Letter of Authority (ULoA) service.
The insurer said letter of authority requests and responses can now be obtained from it electronically for protection products.
A tracking service is available to keep advisers updated on the progress of their requests.
Aviva added that the digital improvement is to simplify the process and make it easier for advisers to keep up to date with and amend protection policies for their clients.
It said in the last year it has improved the level of information available on its Aviva Connect platform for advisers to manage their existing client base.
Advisers can also update client details and payment information, commence claims through the Connect system and download statements for client review purposes on demand.
Aviva protection change manager Matt Usher said: “We are constantly looking for ways to improve and simplify adviser interactions with our protection business. Origo’s Unipass Letter of Authority service is a perfect example of providing secure, efficient services and we are pleased to make this available for advisers to experience the benefits.”
Origo CEO Anthony Rafferty said: “We’re excited to welcome Aviva to our Unipass Letter of Authority service. Aviva coming on board reflects the growing momentum amongst providers to help advisers deliver a faster and more client-friendly service in this area.”
Meanwhile, some advisers operating in the wealth management space want to see similar service extended to them. They said letters of authority delays account for 50% of their admin burden.
Money Marketing understands that Aviva ran a pilot on the same service for its wealth arm earlier in the year but decided not to proceed with it.
