If you’re out of cell service in an emergency, the ability to contact 911 can be lifesaving. Now many users with older phones are getting access to emergency texting to 911 via T-Mobile’s Starlink-powered T-Satellite network for free. On Wednesday, T-Mobile announced that it would open up its Text to 911 feature—which allows users to text emergency services through their phone’s native messaging app when outside of coverage areas—to everyone, including AT&T and Verizon customers, at no cost.
It’s worth noting that many iPhone and Pixel users already have access to emergency SOS via satellite regardless of carrier, as these features are built into newer devices. Apple’s Emergency SOS is available on iPhone 14 and later, while Google’s Satellite SOS is available on Pixel 9 and later (excluding 9A). These devices will default to native capabilities. Verizon also supports Satellite SOS for compatible Samsung Galaxy phones.
As such, T-Mobile’s free service is useful mostly to those on older iPhones and Pixels as well as Motorola devices and Samsung users who have AT&T. And if you’re not a T-Mobile customer, your device must be unlocked and have an available eSIM to activate Text to 911. When connected to the network, you can text 911 for emergency services as well as the 988 Lifeline and 838255, the Veterans Crisis Line. T-Mobile customers can also reach customer care via 611.
How to sign up for Text to 911
If you’re a T-Mobile customer, you can add Text to 911 service by logging into your account and selecting the option under Manage Data & Add Ons. Otherwise, you’ll need to enroll on T-Mobile’s website, after which your phone will automatically connect to the emergency network (“T-Mobile TXT911”) when no other coverage is available. You must enroll in advance.
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To use the service, compose a message in your device’s native texting app, enter 911 in the phone number field, and hit send. Your location is automatically shared with first responders.
