Novia Financial has merged its operations and technology teams as part of efforts to provide better service for advisers and their clients.
The adviser-focused platform business said the move will enable it to be “agile and responsive” to advisers’ evolving proposition and service needs.
As part of the merger, Eden Scrivenger who joined the platform in August last year, will take on the expanded role of chief technology and operations officer.
Scrivenger will be supported by newly appointed operations director, Julie Gawthorpe. She joined Novia from pensions administration provider Diligenta.
Gawthorpe will oversee operational areas which include client money and asset management, continuous operational improvement, and complaints.
Earlier this month, the platform appointed Lucy Bristow as its first chief customer officer to run the customer experience teams across Novia and Wealthtime.
Bristow will also be overseeing the work the platform is doing to support advisers with the new Consumer Duty rules.
Novia chief technology and operations officer Eden Scrivenger said the merger will transform “our technology and customer operations teams to have a laser sharp focus on delivering great service to advisers and the best outcomes for their clients.”
Novia Financial is owned by private equity firm AnaCap Financial Partners. The PE firm also owns Wealthtime, Amber Financial Investments and Copia Capital.
The combined platforms have over £11.3bn of pension and investment assets under administration (AUA) and over 77,000 clients (as of 31st March 2023). AUA is split £8.9bn and £2.4bn, Novia and Wealthtime respectively.
Since the acquisition, the business has undergone a programme of transformation. Patrick Mill was brought in as chief executive following the departure of Bill Vasilieff.
There was a revamped of the senior management team with many appointments and departures.
Last November, chief operating officer Lynzi Harrison resigned from the platform. Harrison, who was appointed to the role less than a year, left due to personal reasons.
In March, Novia announced that its chief commercial officer Barry Neilson will be leaving the platform provider in the summer. It did not indicate the reason for Neilson’s departure.
