Program Coordinator, College and Career Readiness

Department: Tech Prep, College & Career

Location: Metropolitan Campus

Reports To: Director, College and Career Readiness

Recruitment Type: External/Internal

Requisition ID: req6850

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Monday- Friday (with occasional evenings and weekends) 8:30am-5:00pm

Number of Openings: 1

Job Description:

SUMMARY

Coordinates the day-to-day operations of the office. Collects information to track the success of basic outcomes, processes, and procedures to support the on-going analysis and improvement of office efforts. Works with management to implement the communications priorities of the office and College. Leverages a sound understanding of the office focus to collaborate with colleagues in achieving the goals of the office, department, and college. Contributes to the continued effectiveness of the team and office by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor and office as needed. This is a grant-funded position.

ESSENTIAL FUNCTIONS

• May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community, and government institutions; as directed, prepares and assembles agendas, packets, and other pre-meeting materials.
• Works with external partners to collect and track student data on pathways, and articulation agreements.
• Responds to office and departmental requests in a timely manner with strong emphasis on outstanding customer service.
• Provides administrative support to supervisor and office.
• Assists the team in completing departmental assignments.
• Coordinates and delivers direct student services through college and career readiness events.
• Coordinates college and career readiness events by preparing, scheduling, and organizing timelines, room reservations, technology needs, materials, registration, and communication with students and families.
• Supports on-site event operations and student engagement while leadership presents.
• Oversees student follow-up, including communication, surveys, and referrals.
• Evaluates articulation agreements and high school transcripts to verify eligibility requirements are met.
• Posts college credits to students’ transcripts and imports all documentation to the students’ record.
• Maintains on-going communication with office leadership to report important information, occurrences and issues within the office and department.
• Maintains and updates the office calendar, webpage, related event and activity schedules, and shared email account used for correspondence with students and school districts.
• Attends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projects.
• Prepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits, and performance review activities.
• Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate.
• Develops strong working relationships with key departments across the College.
• Establishes and maintains general office files and student records.
• Assists with the preparation of reports, presentations, and publications, including research, writing, and copy-editing.
• Assists with other College-wide projects, initiatives, and committees.
• May select, train, supervise and evaluate part-time student assistants, interns, and part-time assistants.
• May assist in planning, maintaining, and monitoring of a business area’s budget.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Associate degree and a minimum of three (3) years; OR a bachelor’s degree and a minimum of two (2) years of:

• Demonstrated progressively responsible experience in professional office environment.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.

• Significant related experience may substitute for education.

KNOWLEDGE, SKILLS, and ABILITIES

• Possess strong organizational and time-management skills.
• Possess excellent written, verbal, and interpersonal communication skills.
• Possess excellent proofreading and editing skills.
• Ability to foster a team environment and work collaboratively.
• Ability to research and analyze issues and develop solutions.
• Ability to manage multiple projects simultaneously in a deadline-driven environment.
• Ability to work accurately with great attention to detail.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to effectively respond to requests from multiple levels of the College in various departments.
• Possess working knowledge of administrative support concepts, practices, and procedures with the ability to use in varied situations.
• Demonstrated basic project management skills.
• Demonstrated proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Possess sensitivity to appropriately respond to the needs of the students and community.

COMPETENCIES

CRITICAL COMPETENCIES

• Communication
• Collaboration

VERY IMPORTANT COMPETENCIES

• Continuous Improvement
• Adaptability
• Quality of Work

IMPORTANT COMPETENCIES

• Time Utilization
• Service Focus

PREFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree
• Demonstrated experience with Banner System and other College-specific software.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment.
• The work area is adequately lit, heated, and ventilated.
• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.
• May occasionally be required to work evening or weekend events.

Target Starting Salary Range: $43,000 to $48,000
The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.