Aviva is set to launch its AI-powered summarisation tool designed to streamline the underwriting process for individual life insurance applications.
Utilising generative AI to analyse and summarise GP medical reports, this tool will enable underwriters to make faster, more informed decisions.
Aviva intends to roll out the tool to its underwriting teams from 28 November 2025.
Aviva sign new protection distribution agreement with NFU Mutual
“Protection underwriting in our industry has faced challenges for some time with underwriters needing to review lengthy digital medical reports, which can be extremely time consuming,” said Robert Morrison, chief underwriting officer at Aviva.
“The new summarisation tool will deliver real benefits for customers and underwriters alike. By leveraging generative AI responsibly, we’re improving efficiency without compromising accuracy or care.”
This technology has undergone 18 months of testing and controls. It has already processed 1,000 cases in an active test phase, resulting in improved turnaround times.
