The Treasury Committee has ordered the Financial Ombudsman Service (FOS) to submit key documents regarding the departure of its former chief executive, Abby Thomas.
At a meeting on Tuesday (25 February), the Committee resolved that the FOS must provide the committee with: Thomas’s severance agreement; any non-disclosure agreements related to her exit; and details of any financial package she received.
The deadline set for the FOS’s response is 4 March.
The committee also requested minutes from FOS Board meetings on 8 January and 12 January, along with any informal notes from those discussions.
Additionally, the FOS must submit minutes from any yet-to-be-published Board meetings and the official notification sent by the FOS chair to the Financial Conduct Authority (FCA) in December 2024, informing them that Thomas was in discussions about leaving the organisation.
This latest demand from the Treasury Committee follows a previous request, on 11 February, to both the FCA and the FOS to provide further information regarding Thomas’s departure.
This followed an appearance before the Committee of outgoing FOS chair Baroness Manzoor, who repeatedly refused to be drawn on the circumstances.
The letter to the FCA gave it until the close of business on 18 February to provide answers.
The FCA has since confirmed to Money Marketing that it has responded to the Treasury Committee’s request, although the response has not yet been published.
