Site Administrative Associate, Career & Advanced Technology Center

Job Description:
The Site Administrative Associate is a part-time position at the Career & Advanced Technology Center (CATC)/West Regional Center (WERC), reporting to the Manager, CATC. This position provides front-line support for prospective and continuing students. Under limited supervision, this position supports enrollment-related functions, manages student intake, and delivers high-quality customer service. The role requires initiative, sound judgment, and the ability to make decisions independently while ensuring the smooth operation of CATC/WERC and student services activities.

This is a part-time, position with work hours not to exceed 20 hours per week. Schedule: Monday-Thursday, 4:00 PM – 9:00 PM. Occasional weekend hours may be required.

Required Qualification:

• High School diploma or equivalent required.

• A minimum of one (1) year of related experience working in a community-based or educational setting.

• Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required.

• Excellent organizational, communication, and interpersonal skills.

• Ability to work independently and collaboratively with minimal supervision.

• Proven ability to manage multiple tasks and prioritize effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.

• Effective verbal and written communication skills required.

• Strong attention to detail and problem-solving ability.

• Ability to maintain professionalism and a positive demeanor at all times.

• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications:

• Associate’s degree (or two years of college level coursework) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.

Specific Responsibilities:

• Greet and assist students, faculty, staff, and visitors with general and enrollment-related inquiries.

• Support the SEPTA Key Card pilot program, including distributing cards to eligible students and continuously monitoring their eligibility status.

• Manage student intake using queuing system software and maintain appointment scheduling tools.

• Provide high-quality customer service to internal and external constituents in a courteous, professional, and pleasant manner, while consistently maintaining a professional appearance.

• Communicate effectively in person, by phone, and via email; redirect calls and share College information appropriately.

• Follow up with students regarding enrollment matters and respond to inquiries or concerns as needed.

• Provide campus tours to prospective students and families.

• Cultivate and maintain positive working relationships with CATC/WERC staff and faculty.

• Share student needs or concerns with the CATC Manager and Executive Director.

• Maintain current knowledge of Enrollment Services and other College services (e.g., Admissions, Academic Advising, Financial Aid, Counseling) to help resolve student questions.

• Assist faculty and staff with building/classroom related needs during evening operating hours.

• Support outreach, recruitment, and retention efforts by assisting with calling campaigns, data collection, and basic research tasks.

• Assist with planning, coordination, and execution of special events at both the CATC and West Regional Centers.

• Ensure the confidentiality and security of student records in accordance with FERPA and College policies.

• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.

• Perform other duties as assigned.