Student Success Advisor – HigherEdJobs

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service. We believe that through education we are able to empower change and build healthy communities. Our hard-working community is based on collaboration and respect for all team members and students.

What You Will Do:

The Student Success Advisor provides holistic support and services to guide students in achieving success at NLU by creating an academic plan to lead the student to graduation. This position is the main support person for an assigned population of students during their enrollment at the institution and has primary responsibility for resolving barriers to retention and providing proactive support. This position advises students on academic programs, curriculum, college and university academic policies and procedures focused on fostering their retention by developing, implementing and monitoring an academic action plan for success. Will assist students individually and in groups via the phone, appointments, or off-site meetings. This position is under the supervision of the Assistant Director of Academic Advising and is a member of the Online division, working closely with faculty and with staff from other student service units as Student Finance, Admissions and Registrar, serving as the student’s primary point of contact for questions and assistance.

Essential Responsibilities

• Provide single point of contact advising service to an assigned group of students from admission through graduation to retain students. In addition, students should be supported to access wraparound supports available as needed and through academic and personal challenge areas.
• Effectively communicate the curriculum and graduation requirements for program, college and university academic policies and procedures.
• Build collaborative relationships with academic program faculty, Department Chairs and staff to ensure a cohesive student experience. Participates in department and college meetings as needed.
• Maintain accurate and timely student records in Banner and use data tools and retention systems, to work with at risk students proactively and assist students on SAP/SAR.
• Provide student with general information on the university that students need to be successful and collaborate with other student service areas to support students.

Qualifications, Skills, Competencies

• Bachelor’s degree required, Master’s Degree preferred
• One-three (1 – 3) years academic advising or career services experience
• Excellent written and oral communication skills are essential
• Knowledge of student and adult development theories and current trends in academic and student affairs
• Word processing skills, database management, spreadsheets and web forms and Banner